1. Shipping and Cancellation

We ship our products globally, and the estimated delivery date depends on the destination country and the chosen shipping method. Items in stock are normally delivered within the number of business days stated on our website.

 

1.1 Delayed Delivery and Cancellation

If your delivery is delayed and you no longer wish to complete the purchase, you must contact our customer service to cancel your order. A cancellation is only valid once you have received confirmation from us that we have approved the cancellation.

Please note that once your order has been processed and dispatched from our warehouse, it is no longer possible to cancel the order. In this case, you must receive the package and return it according to our return policy if you no longer wish to keep the product.

1.2 Out of Stock

If a product is no longer available or is out of stock, we reserve the right to cancel the purchase and issue a full refund. If possible, we will inform you if a similar product is available.

 

2. Uncollected Delivery

If your order is delivered to a pick-up point and you do not collect the package within the specified time, or if you refuse to accept or otherwise fail to receive your delivery, we reserve the right to charge a fee of SEK 179 to cover the additional costs incurred.

 

3. Delivery Responsibility

If you have agreed to have your order left outside your door if you are not home at the time of delivery, we are not responsible for the order once the delivery company has left the package outside your door. All responsibility for the package passes to you once it has been delivered according to your instructions.

 

4. Damaged or Lost Packages

If you receive a damaged package or suspect that your package has been lost during transit, please contact both us and the shipping company as soon as possible. We recommend that you first contact the shipping company that handled your order to expedite the process. Keep in mind that the shipping company may request evidence, such as photos of the damaged package, so be sure to keep all the materials you receive.

For lost packages, we recommend that you also contact the shipping company and us so we can begin an investigation. Once the package has been handed over to the shipping company, it is their responsibility to ensure it reaches you, but we are happy to assist in resolving any issues.

 

5. Delivery Times

Delivery times vary depending on the destination country and the chosen shipping method. Below are our estimated delivery times by region:

 

• Sweden: 2–5 business days
• Nordic countries (Denmark, Norway, Finland): 2–7 business days
• Rest of Europe: 2–10 business days
• USA and Canada: 7–14 business days
• Asia and Australia: 10–15 business days
• Rest of the world: 10–20 business days

Please note that the above times are estimates and may vary depending on the shipping carrier and external factors, such as customs processing and local delivery conditions.

 

6. Customs and Fees for International Deliveries

For deliveries outside the EU, additional customs duties, taxes, or import fees may apply, and these costs are your responsibility as the recipient. We have no control over these fees and cannot predict their amount. If you have any questions about customs fees or import regulations for your country, please contact your local customs office before placing your order.

 

7. Contact Information

Here you will find our company details and how to contact us.

 

Company Name and Brand Owner:
Femmebrace AB
Org. nr. 559378-0777

 

Address:
Klippan 1j
414 51 Gothenburg
Sweden

 

Email:
hello@itsmoy.com