Return and refund policy

 

At MOY, we want you to be satisfied with your purchase. Here’s how our return and refund process works:

 

1. Right of Withdrawal (14 Days)
In accordance with Swedish law (2005:59), you have the right to return unused products within 14 days of receiving them.

 

• Products must be returned in their original condition (unused, unopened, and in original packaging).
• To initiate a return, email us at hello@itsmoy.com with:
  a) Your order number and contact details.
  b) Product(s) to be returned and reason for return.
  
  

2. Return Process

• Once we confirm your return is approved, we will provide a return label via email or post.
• A 129 SEK return and restocking fee (or equivalent in local currency) will be deducted from your refund.
• Refunds are issued to the original payment method within 7-10 business days after we receive and verify the returned items.
  
  

3. Return Conditions

• Products must remain unused with seals unbroken.
• Gift cards cannot be returned or refunded.
  
  

4. Issues with Your Order
If you receive a defective or incorrect product:

• Notify us immediately at hello@itsmoy.com with photos and a description of the issue.
• We will replace the item or issue a refund based on the extent of the issue.
  
  

5. Complaints and Warranty

• You can file complaints under the Swedish Consumer Purchase Act (1990:932) within 3 years of purchase for manufacturing defects.
• Contact us with your order number, photos, and details of the defect.
  
  

6. Return of Discounted Goods

• If your purchase included a gift or an extra discount, the value of the gift or discount is treated as a general discount on the total purchase amount.
• If part of the purchase is returned or exchanged, the returned items are valued at the purchase price minus their share of the discount.
• No recalculation of the original basis for the gift or discount will occur in the case of exchanges.
• Promotions or offers for gifts and discounts:
  • Apply only to new purchases made through the website.
  • Cannot be claimed retroactively or transferred to another purchase.
  • Are not credited when exchanging for another item.
    
    

Note: Return shipping costs are covered only if the product is defective or incorrect.